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KMID : 1020220110110050823
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Journal of Korean Society of Dental Hygiene
2011 Volume.11 No. 5 p.823 ~ p.831
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The effects of emotional Labor and stress on job satisfaction in oral health professional
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Lee Young-Soo
Jang Jong-Hwa
Moon Ae-Eun
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Abstract
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Objectives: This study was to investigate the level of emotional labor and stress on job satisfaction and the significant factors influencing job satisfaction in oral health professional.
Methods: Data were obtained from a cross-sectional survey of 297 oral health professional(mean age=29.95±
8.10). Participants in the study were recruited when they attended the dental health form in Gwangju. Emotional labor was classified into two factors: external, inner. Stress consisted of four factors: sleep disorder&anxiety, self-confidence, health&vital, social role work. job satisfaction included growth development, stability chase. The data was analysed using t-test, one-way ANOVA, Pearson correlation and multiple regression.
Results: The mean score of emotional labor and score was 3.13 out of a maximum 7 points. job satisfaction was
negatively correlated with emotional labor and stress. job satisfaction explained 32.0%.
Conclusions: Based on the findings, The emotional labor and stress was correlated with job satisfaction. These
results suggest that further development should be continued to develop the effective emotional labor and stress to improve the job satisfaction of oral healthcare professional.
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KEYWORD
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emotional Labor, job satisfaction, oral health professional, stress
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